Cloud identity & security · Orlando, FL

GabrielAlonso

Systems administrator working across Microsoft Entra ID, Azure, Intune, and hybrid Active Directory in enterprise law-firm and healthcare environments — Conditional Access, MFA, RBAC, and PIM at multi-thousand-user scale.

Policy: hire-gabriel-alonso Evaluated just now
Assignment
Cloud Identity & Security Engineering
Conditions
Identity & Access · Endpoint Security · Access Governance
Grant controls
AZ-900 · AZ-104 · SC-300 · Security+ · Network+
Session
Escalation path: Tier 1 → Cloud Identity & Security Engineering

GRANT Full access — no additional controls required.

Stack

Identity & access
Microsoft Entra ID (Azure AD), Conditional Access, MFA, RBAC, PIM, Varonis
Endpoint & cloud
Microsoft Intune, Autopilot, Azure, M365 Admin Center, Defender for Endpoint, PowerShell
Infrastructure
Windows Server, Active Directory, Group Policy, DNS, DHCP, hybrid identity, Entra Connect
Networking
TCP/IP, VPN, VLANs, NSGs, Zero Trust architecture
ITSM & tooling
Jira Service Management, FreshService, Mimecast, SOP authoring

Experience

IT Service Desk Technician — Morgan & Morgan

02/2026 — Present

  • Administer Microsoft Entra ID — accounts, group membership, MFA enforcement, Conditional Access, RBAC, and full account lifecycle — across a multi-thousand-user environment.
  • Manage endpoint compliance and device provisioning in Intune, working enrollment failures, policy conflicts, and Autopilot configuration to cut provisioning escalations.
  • Resolve 12–15+ escalated tickets daily spanning Windows Server, Active Directory, M365, and hybrid network infrastructure.
  • Partner with Tier 2/3 infrastructure teams on cloud and server escalations, handing off log analysis and root-cause documentation.

System Administrator — Physician Partners of America

06/2025 — 02/2026

  • Ran hybrid identity integrating on-premises Active Directory with Entra ID, improving authentication reliability and reducing access-related incidents.
  • Administered AD and Entra ID accounts, OU structure, groups, and permission sets under least-privilege.
  • Used Varonis to monitor authentication behavior, investigate permission anomalies, and remediate access issues, strengthening audit readiness.
  • Held 99.9% uptime across Windows Server, Azure, and M365 through proactive monitoring, patching, and incident response.

Service Desk Technician — Physician Partners of America

06/2024 — 06/2025

  • Delivered Tier 1–2 support to 200+ users across clinical and administrative sites, consistently meeting SLA targets.
  • Created and managed accounts in Active Directory and M365, enforcing secure onboarding and offboarding with correct permissions.
  • Worked tickets in Jira Service Management and escalated Azure, Intune, and AD issues to system administrators.

Certifications

  • Identity and Access Administrator (SC-300)Microsoft
  • Azure Administrator Associate (AZ-104)Microsoft
  • Azure Fundamentals (AZ-900)Microsoft
  • Security+CompTIA
  • Network+CompTIA